Objective:
If you’ve encountered any issues with payment processing or if your payment is not reflected correctly on your account, we’re here to assist! Follow the steps below to request payment assistance through our MHFA storefront.
Step-by-Step Guide:
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1. Log In to Your MHFA Storefront Account:
- Visit our MHFA storefront at https://store.mentalhealthfirstaid.org/
- Click on the “Sign In” button at the page's top right corner.
- Enter your username and password to log in.
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2. Navigate to the Paid Invoice Submission Form:
Once logged in, you may see a pop-up directing you to the form. Click on Complete Form to access the submission page. - If you do not get this pop-up, you can also access the form from the “Paid Invoice Details Submission Form” section at the bottom of the page.
3. Complete the Payment Assistance Form:
- Once you have reached the form, fill out the required fields, including:
- Your contact information (email, phone number).
- Invoice number (if applicable).
- Payment method used (check, credit card, ACH).
- Details of the payment issue (e.g., payment not reflected, received reminders despite payment).
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- Be as specific as possible to help us address your concern accurately.
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4. Submit the Form:
- Double-check your entries to ensure accuracy.
- Click the “Submit” button to send your payment assistance request.
What Happens Next?
- Our customer support team will look over your submission as soon as possible.
- You’ll receive an email confirmation that we’ve received your request.
- We’ll investigate the issue and update your account accordingly.
- we’ll contact you via email or phone if additional information is needed.
Need Further Assistance?
If you have any questions or encounter any difficulties while filling out the form, don’t hesitate to contact our support team using the Request Assistance Form or by calling our toll-free number: 1-888-244-8980.
We appreciate your cooperation and strive to ensure accurate payment processing for all our valued clients!