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Please use the same email address you use for MHFA!
Before submitting a question, please review the Resources tab in MHFA Connect. --- Not sure which option to select? Here are a few examples:
1. MHFA Connect Support for Certified Instructors: use this for questions about using or accessing MHFA Connect. 2. Question About MHFA Curricula Content: use this option if you are delivering feedback or have content-based questions about MHFA course content. 3. Maintaining Instructor Certification: use this option if you are requesting an extension to your anniversary date.
If not, please enter "N/A"
Please select your course start date.
Please select all that apply.
If you are dual or triple certified please provide the date of your most recent training.
Please choose the delivery method you will/have utilize(d) for your course.
If you are submitting a course cancellation request, please select 'yes.'
A course ID is required to submit this question type. If you do not have a specific course ID, please use the back button to select another option. Not providing an accurate course ID will delay the reply to your inquiry.
1. To find your Course ID, log in to MHFA Connect.
2. Click on the primary navigation menu button at the top left of the page, and select "Courses" from the dropdown options.
3. Find your course on the "Courses" page, and click to open it.
4. Your Course ID is the 7-digit numerical value that appears at the very end of the URL. Ex: If the URL is https://connect.mentalhealthfirstaid.org/courses/1234567 then your User ID is 1234567.
Please copy and paste the course name from MHFA Connect.
Before submitting a question, please review our Resources tab in MHFA Connect.
Because of the COVID-19 pandemic and restrictions on in-person gatherings, Instructor re-certification teaching requirements have been extended into 2022. All Instructors have been granted a yearlong extension and given a new anniversary date in 2022. No extension request is required. You will be required to teach at least 3 classes between January 1, 2021 and your 2022 anniversary date.
We understand that Instructors may have extenuating circumstances that prevent them from teaching their mandatory minimum sessions per year. You can submit your extension request by filling out the extension request form and uploading the completed form as an attachment at the very bottom of the page. https://mhfa.learnupon.com/learner_resource_list/105429/download
Please allow at least three weeks for a response. Incomplete forms will cause a delay in processing.
If you are requesting coordinator access, please upload your completed coordinator request form as an attachment at the very bottom of the Request Assistance Form.
Coordinator Request Form: https://mhfa.learnupon.com/learner_resource_list/105425/download
Reminder: All sales are final.
Orders are fulfilled within 15 minutes of your order regardless of payment status.
If you need a quote, please list the items you need a quote for in the message box below.
For Purchase Orders please upload your organizations completed purchase order form for NCMW processing. Please allow up to 14 business days for processing. NOTE: P.O.'s are NOT forms of payment. You/your instructors will be invoiced for blended seats following blended courses. Instructors are responsible for ensuring payment is remitted for invoices.
Choose the option that best fits your issue or question.
Reminder: All sales are final.
Note: Orders are fulfilled within 15 minutes of your order.
In order to remove taxes from an invoice, you must have a completed tax exemption certificate. If you have not yet submitted it, please attach your completed tax form below. If you need a blank form to fill out, please let us know in the message box below.
If you have any invoices that need to be adjusted following the submission of this tax exempt certificate, please list them in the comment box below along with your message.
If it wasn't you, please provide name and email of the person who made the purchase.
MHFA Connect Storefront accounts are created following the successful completion of instructor applications. You will receive an email titled "MHFA Connect Storefront Account Activation." Please check your spam folder just in case.
NOTE: Your submission must include a completed Data Request Form as an attachment (which you can upload at the bottom of the page). Please review MHFA's Data Request Policy before submitting your request: https://connect.mentalhealthfirstaid.org/r/qks5mwmx9vh42c8lfxkhjlteiys0qx4. The Data Request Form can be accessed here: https://connect.mentalhealthfirstaid.org/r/qks5ly7kx8s42c8lfxkhjlteiys0j3v.
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Please include area code.
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Please provide a valid email address if applicable. Otherwise, you may leave this field blank.
Please note, there is a 150 word limit. If no additional information is required, type N/A.